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Countdown to Compulsory Call Recording
 From March 2009, to
comply with newly introduced UK Financial Services
Authority (FSA) regulations targeted at combating
market abuse, it will be compulsory for ALL
Financial Institutions dealing in equity, bond and
derivatives markets to record and store telephone
conversations (excluding mobiles and other hand-held
devices) and anyelectronic communications (including
e-mail, instant messaging and faxes) relating to
client orders and retain the files for six months.
This, combined with the FSA's requirement for its
members to implement robust policies for Treating
Customers Fairly (TCF), demonstrates the regulator's
faith in call recording which it now sees as
absolutely imperative in order to protect against
costly disputes and improve accountability.
The new FSA regulations will not only help companies
eliminate damaging allegations of insider dealing,
they’ll also underpin and enhance their business
critical TCF policies and will ultimately improve
efficiency and profitability.
Whilst the FSA
deadline looms large, and compulsory call recording
clock may be inexorably ticking, there’s no need to
get all wound up; thanks to market-leading solutions
providers, Liquid Voice and PumaIP, who offer a
technologically superior product, already capable of
recording and storing calls from fixed-line and
mobile and devices.
Time, tide, and
seemingly the FSA, wait for no man, and, as the
expression goes, there’s no time like the present...
because let’s face it, by choosing Liquid Voice
software, you’ll be investing in a purpose designed
product that’s already light years ahead of the
competition!
Find out more...
Why record your telephone calls?
How
will call recording help my Customers service?
General guidance concerning the issues surrounding the
recording of telephone calls
Click here for >> FSA press release regarding call
recording
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