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Key
features |
•
Affordability
We minimise the cost to the customer by including only
the features that they need. No other reliable
call-recording solution can compete on price. There are
cheaper solutions but these rely upon the users’
telephones being connected directly to their PCs via
cables and for special recording software to be
installed on each PC. How reliable is the software on
your PC?
N.B We can offer
this type of recording but only recommend it if there is
no other choice (e.g. including a single home-worker as
part of the corporate solution). |
• Ease of Retrieval
Call-recordings are accessed and managed through a
browser based application. By a properly authorised
person, this can be accessed from anywhere on your
network or even across the Internet.
Calls can be searched
instantly using site, time, date, caller details and
user details. Call-Recordings can be played-back either
via the telephone handset or through the sound card on a
PC |
• Reliability
This system uses the same technology as larger solutions
and is therefore just as reliable. The system
incorporates high quality hardware and highly tested
software to ensure you can depend upon it. |
•
Legally Admissible
The recordings made by this product are legally
admissible. To ensure maximum evidential weight you
will need to have a number of procedures in place which
we can help advice on. |
•
Low-cost Secure Storage
The standard solution has capacity for 35,000 hours of
audio. This can easily be extended by utilising network
storage or archiving recordings to DVD or tape (LTO, DLT,
DAT). |
•
Configurable Recording Parameters
The system will only record the calls you want it to.
You can configure the system to record/not record a call
based upon the extension it is delivered to, the phone
number of the caller, the number that the caller dialled
and the time of day. |
• Off-The-Record Conversations
(optional)
Users who might need to have an off-the-record
conversation or do not want their personal calls
recorded can be given the option to cancel recording
midway through a call by entering a special code on
their handset. Entering the code deletes the recording
but keeps a record of the call. |
•
Live Monitor (optional)
A user with the necessary security permissions can
monitor a telephone call from anywhere on the network.
This can be used as a training tool or in response to a
request from a user. By entering a special code on
their handset or by clicking a button on their PC, users
can request that a call is listened to. This might be
in response to an abusive, threatening or difficult
caller. |
• Call Scoring (optional)
The system can help you manage the performance of your
staff by allowing you to randomly select calls, listen
to them and score them against configured criteria.
Reports can be produced that highlight which users are
performing well and which need extra attention. |
•
Application Integration (optional)
Liquid Recording can be integrated with most software
packages. To make call-recording retrieval as easy as
possible you can have links to your contacts’
call-recordings directly from CM, CRM, EDRM, ERP or
similar applications. |
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